For replacement of non functioning hardware, CoreThread will go through an RMA process with the manufacturer to be sent a replacement unit. CoreThread will cover the cost of shipping the product back to CoreThread, and the labour for replacing the hardware. CoreThread will also cover the cost of shipping the fixed product back to the customer.

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The standard warranty for PC builds sold from CoreThread is a 12 month limited warranty on parts and labour. This warranty/RMA service covers defects from the hardware or original software/operating system installation. This does not cover any hardware or software additions/modifications performed by the customer.

Warranty Exclusions

• Issues caused by user error

• Software related issues (outside of the original software that was installed during configuration at CoreThread)

• Modifications made to the system by the customer, to include but not limited to the following:

  • Replacing Components

  • Overclocking

  • Undervolting

  • BIOS Updating

  • Software Installation

• Peripherals or external accessories

• Data loss or recovery

Except as provided below, CoreThread is not liable for any loss, cost, inconvenience, or damage that may result from use or inability to use the product. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

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Warranty Conditions

• This warranty covers only normal use of the product.

• CoreThread is not liable under this warranty if any damage or defect results from the following:

  • Misuse, abuse, neglect, improper shipping, improper installation

  • Disasters such as flood, lightning, fire, or improper electrical current

  • Service or modification completed by anyone outside of CoreThread